Refund policy

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at shop@newfoundartisan.com. Please note that returns will need to be sent to the following address: 22 West Jordan St., Brevard, NC 28712.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at shop@newfoundartisan.com. 

Unfortunately, we cannot accept returns  on sale items or gift cards.